The initial explosive growth of ACOs sparked by the Affordable Care Act has since tapered off due to uncertainty about how to move into downside risk. Over the years, several services firms have emerged to help provider organizations with the setup and ongoing management of ACOs. This report shares client feedback on how effectively and quickly these firms drive clinical
and financial impact and prepare clients to take on more risk.
About This Report
Each year, KLAS interviews thousands of healthcare professionals about the IT products and services their organizations use. These interviews are conducted using a standard quantitative evaluation, and the scores and commentary collected are shared in reports like this one and online in real-time so that other healthcare professionals can benefit from their peers’ experiences. The questions from the standard evaluation are organized into five customer experience pillars—loyalty, operations, relationship, services, and value.